by Karlin Sloan – Executive Travel – 09/01/05
Mitchell thinks he is making himself look great when he
emails his boss at midnight on a Saturday on his
BlackBerry.
Eileen thinks she's saving her job by being the last one on
the IT team to leave every evening.
Najit thinks she's got the world's best client relationship
because she never says no to a request.
Adam burns through double espressos getting his client work
done and cuts back the hours he reports so he's not
perceived as burning up billable hours.
What's wrong with this picture? Why are we killing
ourselves? How are these things really making us look? I'm
all for seeing commitment and diligence from my team, but
the last thing I want to see is that they are burning
themselves out or putting on a performance for my benefit.
As I hear more and more stories of overkill, I think of the
concept of Energy Management and how it is increasingly
becoming more important in our global work environment.
Energy Management is a phrase that may have originally been
coined by Nina Merer, a corporate trainer and coach
practicing in the late 1980s and early 1990s. Her Energy
Management programs took traditional time management
concepts and reframed them as prioritizing energy
resources.
Energy Management is an art form. In order to manage energy
effectively, we need to make sure we have an equal amount
of input to output. When we start depleting our energy
stores without recharging them, we sabotage our ability to
work effectively.
Why are we convinced that "above and beyond" makes us look
more valuable to our company? It's perfectly appropriate to
demonstrate our competence or loyalty to our organization,
but how do we know when it's overkill? How do we protect
our energy from being depleted? The best way to distinguish
between appropriate "above and beyond" and overdoing it is
to ask yourself these three questions:
• Is what you're doing sustainable over time?
• Is what you're doing something that really adds
value?
• If it doesn't add value and if it's not sustainable,
are you gaining something important from it?
When you answer yes to any of these questions, above and
beyond is the right decision. When you answer no, you have
something to think about, and that's setting boundaries.
Remember these important boundary-setting rules, and you
can avoid sacrificing your precious life energy with no
return on the investment.
Your time and energy are valuable.
If you don't protect your valuable energy, who will? Unless
you are superhuman, your job probably demands that you set
up some rules about jumping to the rescue or going above
and beyond the call of duty. Remember that your time and
energy are valuable, and that means you must prioritize the
time that feeds your energy, not just the time devoted to
performing. Customers, bosses, key deliverables—all
of these are important. How do you balance everything that
comes your way during a given week? By making sure you set
clear expectations of what you can and cannot deliver.
A coach on our team recently told me this story: Two
principles in a midsized company hired Ken to facilitate a
team meeting. They were concerned about holding the meeting
in their conference room, which they had just designed and
built in their new office space. When asked why they were
uncomfortable, they said, "We're always interrupted by
emergencies if we're in the conference room instead of a
hotel. It makes it impossible to get anything done, because
we're stressed out and waiting for the next thing to
happen." If they are in the office, they are unable to set
a boundary; and if they are out, they are able to set one.
It is not as if emergencies will not happen—but if
they are at a hotel, they won't know about them.
Their challenge was to set the clear boundary that they
couldn't be interrupted during the meeting. That boundary
allowed them to use their own facilities for productive
work. Once they started valuing their own time, they were
able to create a rule that no interruptions were allowed.
Making yourself look good doesn't mean kissing up.
Dr. Wayne Dyer is widely credited with the wise saying,
"You teach others how to treat you." Well, I'm a big
believer in that statement. You teach others to regard you
as important by respecting your own time and energy, not by
always asking "How high?" when they say "Jump."
An executive in my coaching practice, "Stan," is a key
account director for a global consulting company that works
with big-name clients worldwide. His clients are very
demanding and will call at all hours of the day or night
with requests both large and small. Instead of telling
clients that some issues should be dealt with during
business hours or with someone else on the team at a
different level, Stan's response is to be constantly
available and to try hard to meet every possible need at
any hour of the day.
Unfortunately, this is not sustainable, nor is it adding
any value. Stan's belief system has always been that the
customer is always right, and that great customer service
means always making yourself available for any issue that
might come up. This is an excellent attitude, but what
about when that isn't actually serving the client anymore?
Stan is so exhausted that his mind isn't clear to address
the big picture strategic issues with his client. Stan's
challenge is that he has set up a dynamic in which the
client expects him to perform above and beyond all the
time. He has to set up a new relationship in which he
teaches them that he can be the most useful when he
protects his time and isn't always available to them for
every small thing.
In sum, it doesn't make you look good to be constantly
there, constantly say "yes" or constantly focus on one
stakeholder above all else—be that your client, your
boss or your project.
You have a choice – sustainability or burnout
In order to function at our best, we need to work in a way
that doesn't cause burnout or fatigue. Sustainable work
practices support our ongoing role and responsibilities
over time, not just in the heat of the moment.
I know something's wrong in my world when I'm concerned I
can't handle one more question from my team or one more
deliverable or I'll be crushed by the weight of my to-do
list. This is a signal to me that I need to take a deep
breath and set some boundaries around my time and energy.
One of the keys is to take responsibility for our own
boundary-setting, and not to blame overwork on bosses,
colleagues or the high-pressure systems we work in. Author
and corporate stress-reduction expert Doc Childre says,
"One of the biggest contributors to low-energy fatigue is
blame. Blaming a boss who made you work late or your
impossible, overloaded life will only drain you. Fatigue
from emotional energy drain results in diminished presence
during the workday." We all have our moments of
complaining, blaming or frustration, but in the end, we
have a choice. We can choose when to go above and beyond,
we can choose to set clear boundaries and we can choose to
adapt or to leave our jobs altogether if they are not
manageable.
Karlin Sloan, M.A., is founder and president of Karlin
Sloan & Co. (www.karlinsloan.com), based in New York
City and Chicago, which provides executive coaching,
team-building and leadership development.
| Energy input | Energy output |
| Breathing deeply | Working hard |
| Eating healthy food | Making intellectual effort |
| Exercising | Managing conflict |
| Getting a massage | Managing people |
| Laughing | Managing ideas |
| Reading | Managing resources |
| Sleeping | Juggling |
| Socializing | Dealing with strong emotions |
| Spending time with family | Becoming physically exhausted |
| Stretching | Commuting |
| Playing a game | Handling technology challenges |
| Taking a walk | Overexerting |
| Taking think time | Lacking think time |
| Watching a movie | Blame/frustraton with what cannot be changed |